Privacy Policy

Who we are

This site is operated by [Company name] S.r.l.s., registered office [registered address], Sicily, Italy — VAT/C.F. [P.IVA] (the data controller). Contact: hello@auliaolio.com.

What we collect

• Orders — name, email, shipping and billing address, phone and order details, collected through our payment provider when you buy.
• Enquiries — the name, email and message you send through our forms (including trade sample requests).
• Usage — aggregate, privacy-first analytics via Cloudflare Web Analytics, which uses no cookies and collects no personal data.

Why we use it

To fulfil and ship your orders and provide support (performance of a contract); to reply to enquiries (legitimate interest); to prevent fraud and keep the site secure (legitimate interest); and to meet legal and tax obligations.

Payments

Payments are processed by Stripe. Card details are entered on Stripe's secure checkout and are never seen or stored by us.

Who we share it with

Only the processors needed to run the shop: Stripe (payments), Cloudflare (hosting, CDN and analytics) and our email provider. Each processes data under its own terms. We do not sell your data.

How long we keep it

Order and invoice records are kept for as long as Italian tax law requires (generally up to 10 years). Enquiry messages are kept for up to 24 months, then deleted.

Your rights

Under the GDPR you may request access, correction, erasure, restriction, portability or object to processing, and withdraw consent at any time, by emailing hello@auliaolio.com. You may also complain to the Italian data-protection authority (Garante per la protezione dei dati personali, garanteprivacy.it).

Cookies

We use no tracking or advertising cookies. Cloudflare Web Analytics is cookieless. Stripe may set cookies on its own domain during checkout to process your payment securely.